Thank you for shopping at Dreampointech Store.
If you are not entirely satisfied with your purchase of goods or services, we are here to help.
Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase that you receive on every purchase from our website.
Refunds
Downloads and Services
- Only services and shippable items are eligible for a refund. We do not provide refunds for downloadable purchases.
- You may receive a refund for a service provided if the refund is requested within 48 hours after the service is provided.
Shippable Items
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- You will be responsible for paying the fees of payment demanded by your payment method provider. If you receive a refund, the cost of the transfer will be deducted from your refund.
Restocking Fee
- All items are subject to a 5% restocking fee, this will be deducted from your refund.
- Also, we do not refund the original shipping and handling fee that you paid on the order.
Contact Us
- If you have any questions on how to return your item to us, contact us at store@dreampointech.com or info@dreampointech.com.
- Do not forget to visit our website Dreampointech.